Posts tagged as ‘Videos’

My ServiceFellow – The real world version of Emoments!

As it usually happens, great ideas are never truly unique. Our whole history of inventions and development rests in the shoulders of giants. The real trick lies in taking ideas to the next level and making them become a reality. And this is exactly what I just came across.

While working on eMoments, the mobile app concept I developed as part of my MSc. graduation project I came in contact with Marc Stickdorn, from the Management Center Innsbruk and co-author of the great book “This is Service Design Thinking”. Marc did a great job in helping me understand what services and service design in particular was all about.

Unfortunately for me, the eMoments project remained in a concept phase, but as it turns out, Marc was working in parallel on a very similar application to what I had in mind. An application that has gone through a lengthy design and testing process (which I want to believe was also influenced by my own project somehow :-) ) and which is now almost ready to be released into the wild.

The result? My ServiceFellow!

What can my organization do to develop more usable products?

Dr. Jasper van Kuijk is a post-doc researcher at the TU Delft studying user centered product development practice. He is an expert on usability and how it affects not just the people using the products, but the industry that develops and markets those products.

At VanBerlo, identifying how important these factors are not only for our business, but for our client’s business, we had the pleasure of inviting Jasper a few weeks back as a guest lecturer for our team at our Eindhoven offices.

It is important to remember that better usability does NOT increase purchase intent but it DOES play an important role on the user experience, which can affect whether people buy your products again and whether they will recommend them to other potential customers.

During his doctorate research, Jasper identified 4 main drivers

A Window(s) into the future

A few years back, at the end of a guest lecture at the TU Delft given by Stephan Hoefnagels, Senior UX Designer who worked on the Windows 7 team, I ever timidly raised my hand and asked a question: “Why does windows 7 still works pretty much the same way as Windows 95?”

Stephan’s answer was quite simple, and it made perfect sense at the time: “Well, we don’t want to break the whole interaction paradigm that people have been accustomed to for the past 15 years, so we make incremental changes”

…that’s all about to be thrown out the Windows (pun intended ;-) )

The first ever Design Jam Asterdam

A few days back I had the pleasure of being part of the first ever Design Jam Amsterdam and it was a very enriching experience, and of course, lots of fun!

Design Jams are one-or-two-day design sessions, during which people team up to tackle engaging User Experience (UX) challenges. They aim to get designers together to learn and collaborate with each other while working on real problems.

Designing the new touch interface language

Last Tuesday I attended a short presentation at the Delft University of Technology, where Kay Hofmeester (former UX manager for Microsoft Surface) told us a bit about how the Surface team tried to handle the new challenges posed by designing user interfaces under the new touch interface paradigm. I took the liberty to record it to share it with whoever is interested (Kay if you’re out there reading this, I hope you don’t mind ;-)).

It was a very interesting lecture with some nice and concrete examples of how wrong it is to try to directly translate old user interfaces for new input devices such as touch screens.

The Spanish speaking pointer and the Italian speaking finger

In the lecture, Kay explains very nicely and in depth some of the main practical differences between interacting with a classical GUI and with a touch interface, but I’m gonna give it a go with my own metaphor.

Think of the following scenario. You’ve been speaking Spanish all your life. You know the ins and outs of your language. One day you move to Italy and all of a sudden you find yourself surrounded by Italians. Sure! your Spanish might help you get by to a certain level due to the language similarities, and you

Design for Interaction (and the afterlife)

A few days back, I was invited to give a short presentation at the TU Delft to the new first year students of the Design for Interaction (DfI) master of science. Apparently being a DfI alumnus working at the biggest dutch industrial design studio made me an interesting profile to talk to Delft’s future interaction designers… or maybe I was the only one who accepted to come ;-)

I was asked to talk a bit about my experience during the master, especially during my graduation project and how it’s been so far as an interaction designer “in the wild”.

To be perfectly honest, I didn’t have much time to practice it very well, but anyway since the faculty recorded the presentation I figured “why not publish it?”. So here it is…

Any sufficiently advanced technology is indistinguishable from magic…

I’ve always been fascinated with magic, the making possible of that which our mind tells us that is “clearly” impossible; those things that we are too puzzled (or narrow minded) to understand. And as I think back to some of the tech I’ve seen so far in my lifetime and the way I perceived it the first time I came in contact with it, I can’t help but agree with Arthur C. Clarke when he said that “Any sufficiently advanced technology is indistinguishable from magic”.

When you think about it, it wasn’t that long ago that we were still baffled by the novelty of technologies like a GPS, a smoothly working multitouch surface or the controls of a Nintendo Wii, and how they had this almost magical quality to them the first time we experienced them, yet thanks to Moore’s law and the ever thriving minds of designers and engineers out there I think that things are about to get REALLY interesting and I can’t wait to see the true magic that is coming our way.

Here are just a couple of examples of things I’ve come across lately that I’m very much looking forward to, both as a designer and as a consumer.

What are tangible user interfaces?

During the last few days, I’ve been doing a lot of internet surfing at the office in search for good examples of trends in user interface (UI) design for one of our award winning 360 Trend Reports.

On it’s on, that is already quite a daunting task, as there are so many things out there that it’s difficult to pick and filter everything out. To top it off, there seem to be a lot of overlapping terms to define different types of interfaces which doesn’t make it any easier when you try to organize and classify them.

But anyway, going straight to the point, one of the most interesting user interface paradigms I’ve come across not only during my search but also during my studies, is the Tangible User Interface (TUI), so I decided to dedicate this post to explaining what they are and to show a few great examples of (soon to be) products which make use of this type of interaction.

To start up, here’s my definition:

A tangible user interface is one in which the user interacts with a digital system through the manipulation of physical objects linked to and directly representing a quality of said system.

The idea with TUIs is to have a direct link between the system and the way you control it through physical manipulations by having an underlying meaning or direct relationship which connects the physical manipulations to the behaviours which they trigger on the system.

RepRap: Be fruitful and multiply!

“And God blessed them, and God said unto them, Be fruitful, and  multiply, and replenish the earth, and subdue it: and have dominion over  the fish of the sea, and over the fowl of the air, and over every living  thing that moveth upon the earth”

Genesis 1:28

I’m not a religious person at all, but this quote from Genesis illustrates very nicely the awesome powers that were bestowed by “the dude upstairs” upon that couple of naked people living in his garden: Usefulness and Self reproduction!

This gave way to the opportunity to get more of these  naked people to walk around, do some cool things which could help themselves and others and eventually create some more naked people of their own to keep the ball rolling.

Well this amazing power is exactly what the guys behind the RepRap project gave to their open source rapid prototyping machine. That’s right, it’s a SELF REPLICATING RAPID PROTOTYPING MACHINE! it creates useful things for us and has the ability to create a copy of itself so that others can take advantage of it too. How awesome is that??

New year, new decade, new job, new city… and I get to play with robots!

It’s being a pretty hectic end/start of the year. As of last Monday (11th of January) I started working as Interaction Designer at VanBerlo Studios, the biggest design studio in the Netherlands and an important player in the European scene of product development.

As a consequence and after 9 years of my life spent in the little and picturesque town of Delft I had to move to Eindhoven, a bigger city down to the south of the Netherlands, very well known for being the headquarters of technology giants Philips and home of former European champions PSV Eindhoven (I guess I can never wear my Ajax jersey in public around this town).

The city is not as charming, but the work and the company is absolutely fantastic so far… and I get to play with robots! One of the first projects I’ll be working on deals with robotics and therefore today I paid a visit to the mechanical engineering department of the Eindhoven University of Technology (TU/e).

God! you gotta love Delft

DDEAThere’s a reason why Delft is ranked as the 15th best engineering university in the world, and god, you gotta love them for that!

In Australia, only a crash 3 weeks before the start of the race managed to keep Nuna 5 from being the top dog of the World Solar Challenge so far… After a speedy crash recovery operation, we’re still third by the second day of racing and breathing down the neck of second placed University of Michigan. But watch out Tokai University (leaders so far) ’cause the Nuna team went to Australia to claim their rightful place and beat the competition for the 5th time in a row.

[UPDATE: As of October 27th, Nuna 5 has already surpassed the car from the University of Michigan, so Tokai is next!]

And back in Delft, the Design and Engineering Award is underway with some very, VERY interesting stuff going on.

On this post, you can find a couple of my favourite videos of some of the participating projects from our different faculties, which are just to show off a bit of why Delft is soooo cool ;-)

Symposium Advanced Automotive Design at the TU Delft

Last Friday (Sept. 25th), I attended the Symposium Advanced Automotive Design organized at the TU Delft as part of the celebrations of the 40th anniversary of the Industrial Design Faculty. It was a very nice event in which top designers from the automotive industry (all of them TU Delft alumni) shared a bit of their work and experience as designers for these well known firms as well as giving us their view of the future of automotive design.

The keynote speakers were Fedde Talsma (Exterior Chief Designer at Volvo), Adrian van Hooydonk (Design Director at BMW) and Lowie Vermeersch (Design Director at Pininfarina) who were asked to choose a fragment of a movie as introduction to their talk. We also enjoyed shorter presentations by other TU Delft designers working for Ducati, Alfa-Romeo, DAF, Mercedes and Audi.

World Solar Challenge: TU Delft’s ‘Nuna’ to keep the winning streak

The World Solar Challenge is a renowned solar-powered car race run every 2 years since 1987 through the Australian outback with participants from all over the world. The TU Delft has been participating and winning every single event (kicking ass I may add) since 2001 with their car, Nuna.

This coming October the prestigious race will be ran again and this year’s team from the TU has a big responsibility on their shoulders to try and win their 5th consecutive event. The team is already in Australia preparing for the big event and in the mean time I wanted to post a collection of cool videos from this years Nuna 5.

Good luck to them, and I hope that they bring a new title back home!

Get the Flash Player to see the wordTube Media Player.

Metro de Bogotá: is this really what the city needs right now? / Realmente lo que la ciudad necesita en este momento?

[Texto en español mas adelante]

The mayor of Bogota has just released this new video to promote the construction of the ‘Metro de Bogotá’. It’s kind’a cool and gives a nice overview of the design of the first line of Bogota’s metro which should in theory be constructed in the coming years.

I’ve always thought that Bogota has been left behind in the stone age of mobility by not having some sort of rail solution operating. There have been many attempts to design and put in motion it’s construction since as early as the 1950′s, and millions have been spent by different local administrations over the years in viability studies and early designs for the metro grid.

This time however, it seems that they actually mean to take it to the next level and build the damn thing after all. But a big question arises: is this really what Bogota needs?

emoments: Developing a tool to assess emotions elicited by services

emoments_thumb

Relevant Keywords:

MSc. Graduation project, evaluating emotions, services, consumer experience, hotels, mobile application, prototyping

Design Goal:

Various methods are available for measuring emotional responses elicited by products (design) or human-product interaction. Up to this point however, no instrument was available that could be used to assess emotional service experiences. The aim of the project was to extend the possibilities of assessing emotions to the realm of experiential service design. As a case study for the project, the focus was laid on the `hotel experience’, that is, the experience of a guest while staying at a hotel.

Project duration:

5 months (full time)

Methods Used:

  • Thorough literature research to become acquainted with the project domain.
  • Online survey to identify the most common types of emotions experienced by hotel guests and the stimuli associated with these experiences.
  • Creative session organized with a panel of users and designers to generate ideas.
  • Early prototyping to perform user testing of concepts.
  • Creation of wire-frames and navigation flow-charts to define the software’s architecture.
  • Hi-Fi prototyping of final concept.
  • Usability testing.

Developing a tool to assess emotions elicited by services – MSc. graduation presentation (Video & Pics)

So… it’s been a little over a week since I did the presentation for my Design for Interaction MSc. graduation project (Developing a tool to assess emotions elicited by services), and since I went off on a short one week vacation right after that, I didn’t have the time to post the video and some photos of the presentation during that time.

But as I promised some people, today I finally got back and had some spare time to upload everything. So above,you can take a look at the video of the presentation (takes about 45 minutes including the questions round). The file is quite big (around 500 Mb) because I couldn’t