Developing a tool to assess emotions elicited by services – MSc. graduation presentation (Video & Pics)
So… it’s been a little over a week since I did the presentation for my Design for Interaction MSc. graduation project (Developing a tool to assess emotions elicited by services), and since I went off on a short one week vacation right after that, I didn’t have the time to post the video and some photos of the presentation during that time.
But as I promised some people, today I finally got back and had some spare time to upload everything. So above,you can take a look at the video of the presentation (takes about 45 minutes including the questions round). The file is quite big (around 500 Mb) because I couldn’t get it to be nicely compressed without loosing a lot of quality, but as long as you are behind a decent internet connection you shouldn’t have much trouble. And underneath you can see photos from the presentation itself.
On the flip side, I got a 9 for my project which allowed me to graduate “with honors” (Cum Laude!). On the down side, my damn camera malfunctioned just as this was happening, so there is no video evidence of the diploma ceremony… although here in Delft, the “ceremony” is basically your professor saying a few kind words about you and your project and handing over the diploma for you to sign.
Anyway, I hope that anyone interested in the subject finds it an interesting talk, and thanks for everyone who lent a hand during the project and those who managed to attend the presentation.
PS. I’ll try to post a digital copy of the project report as soon as possible, where more in-depth information can be found about the whole thing.
[UPDATE]
A nice summary of the project can be found here:
Emoments: Developing a tool to assess emotions elicited by services
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Tags: Cartoons, Delft, Design for Emotions, Evaluating emotions, Innovation, Lectures, Photos, Prototyping, Research, Services, User Experience, User Interfaces, Videos
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intriguing but frustrating….video kept running in one minute clips with 15 seconds in between…..is that my own system’s problem or do we need to ask David if he as a better way to post it?
thanks.
Hi Yosaif,
It could be the fact that the video is quite a big file. I tried my best to compress it while not compromising too much the quality so that it was easy to follow the visuals of the presentation, but it is still quite a big file (527 mb).
What you can do is download it directly from here:
http://bluehaired.guiza.net/corner/wp-content/uploads/2009/06/Developing_a_tool_to_assess_emotions_elicited_by_services.flv
and you can play it with VLC
David – I’ll have to download the FLV I think, but I thought you might be interested in this project we’re working on in Luzern: http://www.slideshare.net/apolaine/blueprint-developing-a-tool-for-service-design
Hi Andy,
First of all, thanks for sharing!
Quite an interesting approach you have going on there. I am primarily a designer and just happened to work on this field by chance during my graduation project, but in doing so I got to dive into this “service world” and got acquainted with many different methods, so from my humble perspective and from what I’ve seen during my process, your method looks very promising.
If you are interested in the field of identifying and measuring emotions, I recommend you take a look at the work done by the SusaGroup (http://www.susagroup.com) – the company for which I did my graduation project – which I’m sure could be a very interesting for the “emotions” part of your approach.
Thanks, I’ll check them out.
Interesting work from the SusaGroup. For our work I thought the stickers would be the best approach – low tech and easy – but then I just saw the iPhone app that you’re developing, which would be a great research tool. How close are you to having that ready to be used by others?
Well, the concept and design is pretty much done, but we need to dive now into the technical development, so it’s going to take a little while longer to get it ‘out there’.
In any case, I’ll keep you posted about it’s development.